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Privacy and Cookie Policy

This Privacy and Cookie Policy applies to information collected and processed via the burjauto.ae website and associated Website customer service channels. We take your privacy very seriously. 
By visiting the Website or supplying information through its associated customer service channels, you are consenting to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that our Privacy & Cookie Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Website. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.

Information we may collect
We (and our authorized service providers) collect information supplied by you via the Website or any of our Website customer service channels including without limitation on the phone, and via email. We also collect information when you visit our Website or from third parties authorized to share your information with us. We and our authorized service providers may collect some of this information even if you are not a registered user or do not place an Order. This information may include:

  • Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, date of birth, gender, nationality.
  • Website statistical information such as: your location, the URL you use to access the Website, browser or device type/unique fingerprint, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on
  • Transactional information such as: Orders you placed, items you purchased, date and time of Order, preferences you have indicated to us, requested personalization of items
  • Information from third parties such as: couriers, payment providers 
  • Information you supply to us via online 

Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.
Where you provide the information of a third party to us, you are confirming that you have their consent to do so.

Cookies
Our Website uses first party cookies (very small files that are sent by us to your computer or other access device) and other similar technologies which we can access when you visit our Website in the future. 

Website functionality cookies
These cookies enable you to browse the Website and use our features such as shopping baskets

Website analytics cookies
We use these cookies to measure and analyse how our customers use the Website. This allows us to continuously improve our Website and your shopping experience.

Customer preference cookies
When browsing or shopping online, the Website will remember your preferences (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
By using our Website you agree that we can place these types of cookies on your device and access them whenever you visit the Website.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.

How we use information
We (and/or the entities or companies listed in the “Who may we share information with” section below) may use your information including for the following purposes:

  • For any purpose associated with the processing or fulfillment of your Order or to provide any service you request from us
  • To verify and execute financial transactions you make through the Website, including procuring credit checks or performing fraud detection
  • To assist you with your customer service queries or provide information you have requested
  • To manage your account
  • To provide you with a personalized or improved shopping experience
  • For analytical or statistical purposes
  • For marketing purposes including communicating promotional information about us, through newsletters and re-marketing ads. This is subject to whether you have opted out of receiving such communications
  • To improve our service offering or Website
  • To combine it with information we already hold lawfully through other sources
  • To protect our rights, safety or the safety of others including for fraud prevention
  • For any purpose required by law or regulation
  • Who may we share information with

We may share your information with any of the following:

  • Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing
  • Service providers who perform services on our behalf, such as: payment processing, information technology, Website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your Order
  • Our professional services providers such as: legal, audit, financial and insurance advisers
  • Any assignee, successor operator or prospective purchaser of the Website or of us
  • Any legal, regulatory, law enforcement, government or municipal bodies
  • Any gift recipient or provider of any warranty in relation to your Order

Contacting Us and Opting Out of certain communications
If you have any queries about this Privacy and Cookie Policy, you can contact us by emailing us at orders@burjauto.com.
Whenever you receive a marketing communication or newsletter from us (which may be by email) you will be given an opportunity to unsubscribe. In addition, you can change your marketing preferences at any time by contacting us as described above.
You may also request rectification of any incorrect data displayed in your online Account by contacting us or in certain cases, you may be able to directly amend certain information online.

Measures we put in place to protect your data
Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.
We have implemented various steps to safeguard the integrity of our information technology infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite such efforts, generally the transmission of information via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our Website is therefore carried out at your own risk.
Your data may be transferred to, and stored in or outside, the United Arab Emirates. In submitting your data to us and using our Website, you acknowledge that your data may be sent to countries with differing levels of laws in the field of personal data protection. We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential and use it only for the purposes agreed with us.

Third Party Websites
This Privacy and Cookie Policy does not apply to third party websites to which the Website may link and we are not responsible for the privacy and cookie practices of those websites or for any information you submit to those websites via the Website. Please be sure to read their privacy and cookie policies separately to ensure you are comfortable. 

Register as a Business customer

Get Quotation
Once registered, you can get Burjauto price and inventory online

1. By number

Fill up the basket manually one by one
2. By list

Download a template file into the search bar
fill up this file
upload it into the search bar
get the result by clicking “Get quotation” buttom in the basket.
3. You can also compare your price with Burjauto price and get the difference in percentage

Upload your price in the column “Target price” in Inquiry template and compare your price with Burjauto price.
4. Daily updated Price-lists
Get Invoice
For payment transfer

You can download the invoice

which will have our account details mentioned on it.
Payment

After the money appears in the "Finance" section click the button "Confirm Order" in the "Basket" section.

Bank transfer details:
BURJ AUTO DWC - LLC
UAE, Dubai
The National Bank of Ras Al –Khaimah (P.S.C)
P.O.Box 1531, Dubai, UAE
NRAKAEAKXXX
0024-464190-001
BURJ AUTO DWC- LLC
DUBAI, DWC FZE,BLDG 3, OF.3 , P.O.BOX 391127
AE150400000024464190001
In accordance with the bank requirements in regards to financial transactions, bank transfers used for order payments should follow the below criteria:
Sender:

The sender of the money and receiver of the goods should either be the same person, or fall under the same group of companies with common capital (group of companies with one owner/group of owners). In case where the money sender and the receiver of goods are part of one group of companies with same owners it is necessary to provide documented proof.
Purpose of Payment:

The Purpose of Payment should be stated in English and should indicate the reason for the transaction in the following format “’Client login’ payment for auto spare parts’”. Purpose of Payment should not include any information which contradicts the nature of the transaction (e.g. ‘for personal use’ or any other reason which is not transportation/spare parts).
Delivery
We have our own logistics team who can provide you the best mode of transport to our valuable client which might be either Air or by Sea (LCL or FCL).

DOCUMENTARY NOTE:

For Overseas broker clearance, Burj Auto DWC LLC can provide only the below documents.
- Original AWB stamped by shipping agent
- Original Invoice & Packing List (H.S.Code can be provided as per your requirements in respective countries)
Also note for smaller shipments below 100 kgs, we have provide door to door service on DHL/FedEx but we need the ZIP code
of that particular shipping country to confirm the charges slab wise.

At the moment we can send Commercial cargo only (Company to Company basis).

FREIGHT CHARGES FOR BURJ CLIENTS

USA
Dubai to New York, USA (JFK)
On Swiss Air (LX) – Via ZRH
Airfreight charges
For +100 kgs - US$ 4.53/kg All in
For +300 kgs - US$ 2.95/kg All in
For +500 kgs - US$ 2.47/kg All in
Transit Time: 3 days

Dubai to Los Angeles, USA (LAX)
On Swiss Air (LX) – Via ZRH
Airfreight charges
For +100 kgs - US$ 4.80/kg All in
For +300 kgs - US$ 3.08/kg All in
For +500 kgs - US$ 2.62/kg All in
Transit Time: 3 days

AUSTRALIA
Dubai to Perth (PER)
On Thai Airways (TG) – Via BKK
Airfreight charges
For +100 kgs - US$ 3.90/kg All in
For +250 kgs - US$ 2.75/kg All in
For +500 kgs - US$ 2.25/kg All in
Transit Time: 3 days

Dubai to Sydney (SYD)
On China Southern (CZ) – Via SZX
Airfreight charges
For +100 kgs - US$ 4.25/kg All in
For +300 kgs - US$ 2.65/kg All in
For +500 kgs - US$ 1.80/kg All in
Transit Time: 3 days

Dubai to Melbourne (MEL)
On China Southern (CZ) – Via SZX
Airfreight charges
For +100 kgs - US$ 4.25/kg All in
For +300 kgs - US$ 2.65/kg All in
For +500 kgs - US$ 1.80/kg All in
Transit Time: 3 days

SOUTH AFRICA
Dubai to Johannesburg, South Africa (JNB)
On EK – Direct & Daily flights
Airfreight charges
For +100 kgs - US$ 4.55/kg All in
For +250 kgs - US$ 3.50/kg All in
For +500 kgs - US$ 3.10/kg All in

ZIMBABWE
Dubai to Harare, Zimbabwe (HRE)
On EK – Direct & Daily flights
Airfreight charges
For +100 kgs - US$ 5.55/kg All in
For +250 kgs - US$ 4.45/kg All in
For +500 kgs - US$ 4.05/kg All in

NOTE: INSURANCE (IF REQUIRED)

Calculation Below,
Premium calculation for New Auto Parts: -
(Invoice value) * 0.50% or Minimum premium AED 450.00

*** Apart from the above destinations, suppose you need any assistance on pricing for other different Destinations & Courier charges please do mail us on orders@burjauto.com
Oil Exports
For transport of Oil, we need to get MSDS (Material Safety Data Sheet) from official suppliers which will make it feasible for us to know whether particular oil can be transported as Hazardous or Non-Hazardous by Air or Sea Mode.

Also if the Oil is hazardous then the whole cargo (means if Oil is mixed with parts) will move as hazardous cargo only & the freight will be slightly different from the regular freight for General cargo.

Depending on the purchase, we will work on the freight charges on case to case basis.

Certificate of Conformity
VALUE ADDED SERVICES

CERTIFICATE FOR IMPORT OF GOODS (CERTIFICATE OF CONFIRMITY – COC)

FOR IMPORTATION IN CERTAIN COUNTRIES, WE NEED TO GET CERTIFICATE BEFORE WE EXPORT. BURJ AUTO CAN HELP YOU TO GET THIS CERTIFICATE THROUGH BUREAU VERITAS FIRM.

COUNTRIES UNDER THIS CERTFICATION:

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Central African Republic
  • Chad
  • Ivory Coast
  • DR of Congo
  • Ecuador
  • Egypt
  • Ethiopia
  • Gabon
  • GCC
  • Ghana
  • Indonesia
  • Iraq / Kurdistan
  • Kenya
  • Kuwait
  • Lebanon
  • Liberia
  • Libya
  • Mali
  • Nigeria - SONCAP
  • Philippines
  • Saudi Arabia
  • Somalia
  • Tanzania / Zanzibar
  • Togo
  • Uganda
  • Zimbabwe
Please refer below link for guidelines for certification process of your shipments:

https://verigates.bureauveritas.com/wps/wcm/connect/verigates/local/en/

In specific for below programs refer:

https://verigates.bureauveritas.com/wps/wcm/connect/verigates/local/en/home/list-of-programmes/zimbabwe

DOCUMENTS REQUIRED FOR CERTIFICATION:

  • Completed RFC (Request for Certification) form
  • Proforma invoice with consignee details.
  • Valid Trade Licence copy, Test reports (conformity documents available), Quality documents, & product information of the shipment.
  • Complete billing address with contact person name & number with escalation matrix.
  • LC copy (if any).

FEE STRUCTURE FOR CERTIFICATION:

Fee structure will differ from country to country.

Suppose for example: for fee structure for importation of auto parts into Zimbabwe will be as below,

(Except for Used Vehicles)
% Fee of the FOB value of the consignment
0.50 (Minimum USD 250 - Maximum 2675)
0.45 (Minimum USD 250 - Maximum 2675)
0.25 (Minimum USD 250 - Maximum 2675)
* The fees includes documentary review, shipment inspection and issuance of VOC Certificate as applicable,
Additional service which may be required (testing ,audit ,re-inspection, sealing...) is subject to additional quotation.
The fees are net of any taxes and duties.

** Value of shipment is the FOB value of goods (without customs, insurance & freight charges).

Process:
Technical review on regulation of the Shipment:

Based on the receipt of the above documents our technical team will do the preliminary document review for compliance as per exporting country.

Inspection & Certification:

Based on technical input, the physical inspection of the shipment will be organized.

COC (Certificate Of Conformity) will be issued upon satisfactory results of inspection and pertinent documents meeting the importing country requirements.

Note: If any non-conformity are detected during the certification process (including Testing/Inspection) of the files the certification fees applicable will be charged.

"Any terms and conditions as per letter of credit, contract, agreements with importers ... which needs to be mentioned in our certificate shall be informed to us prior to the file process"

SERVICE: Our services are carried out within the framework of Bureau Veritas General Conditions

Register as a private customer

Payment
Payment by Visa or Mastercard
Delivery
Delivery by EMS

Выберите место доставки / Choose delivery place

Australia